Training Manager at AccorHotel – Saudi Arabia

AccorHotel, a leading global hospitality group, is inviting applications for the position of Training Manager in Saudi Arabia. This role presents an exceptional leadership opportunity for ambitious professionals looking to make a tangible impact on the guest experience through human capital development.

Job Overview

The Training Manager will play a pivotal role in shaping and executing the learning and development strategy within an AccorHotel property or cluster in Saudi Arabia. You will be responsible for designing, delivering, and evaluating comprehensive training programs that meet operational needs and foster the culture of service excellence for which Accor is globally renowned. This position operates in a fast-paced, dynamic environment where skill development is crucial for maintaining competitiveness and guest satisfaction.

Key Responsibilities and Duties

• Training Needs Analysis: Collaborate with department heads and management to identify skill gaps and formulate proactive training plans.
• Program Design & Development: Create innovative and engaging training content (e-learning, classroom, blended) covering areas such as guest service, brand standards, safety, sales, and leadership.
• Training Delivery: Facilitate effective training sessions for employees at all levels, from new hires to leaders, ensuring engagement and knowledge retention.
• Learning Management System (LMS) Administration: Oversee the digital training platform, update content, and track employee completion of mandatory programs.
• Evaluation & Impact Measurement: Develop mechanisms to assess training program effectiveness and measure ROI through KPIs like improved service quality and increased productivity.
• Budget Management: Develop and adhere to an annual training budget, ensuring optimal resource utilization.
• Coaching & Mentoring: Act as an internal coach to support the career development of high-potential employees.

Qualifications and Requirements

• Education: A Bachelor’s degree in Human Resources Management, Hospitality Management, Education, or a related field. Professional training certifications (e.g., CIPD, CTP) are a strong advantage.
• Experience: Minimum of 5 years of experience in training and development, with a strong preference for background in the hospitality or service sector. Previous experience must include leadership roles in managing training programs.
• Technical Skills: Strong proficiency in Microsoft Office Suite (PowerPoint, Excel) and Learning Management Systems (LMS). Ability to create visually appealing and engaging training materials.
• Soft Skills:
  • Excellent communication and presentation skills in both English and Arabic.
  • Strong analytical skills to assess needs and measure outcomes.
  • Leadership spirit and the ability to motivate and inspire others.
  • High level of organization and time management with the ability to handle multiple priorities.
  • Creativity and flexibility in designing training solutions for real business challenges.
• Knowledge: Deep understanding of global hospitality industry standards and Saudi Arabian work culture.

What Accor Offers

Joining Accor means becoming part of a global group that places employee development at the forefront. While specific details were not listed in the initial posting, Accor is generally known for offering:

• An international and dynamic working environment with opportunities for career growth within the global network.
• Ongoing training and personal development opportunities.
• An inclusive and motivating workplace.
• Access to discounts in Accor hotels worldwide (subject to company policy).

How to Apply

Applications for this position are primarily handled through dedicated online job portals like Naukrigulf. Interested and qualified candidates should:

1. Professionally update their Curriculum Vitae (CV), highlighting direct experience and achievements in training and development, especially within the service sector.
2. Prepare a concise Cover Letter stating motivation for applying to this specific role at Accor and how their skills can add value to the hospitality team in Saudi Arabia.
3. Search for the job listing titled "Training Manager - AccorHotel" on the Naukrigulf platform or the official Accor careers website (jobs.accor.com) and submit the application through the designated channels.

This position is an ideal opportunity for training professionals looking to advance their careers in one of the world's most challenging and exciting hospitality environments.